Transforming Customer Engagement with AI-Powered Service Desk-20250224

Join us to discover how the role of AI is leading to more efficient and effective service help desks and enhancing customer engagement for the Navy Enterprise Service Desk. This session will focus on the implementation of AI-powered service desks, like Amelia, to provide 24/7 support, manage customer interactions, automate ticketing functions, provide knowledge articles, and reduce cognitive load on human agents. Attendees can gain insights into how the integration of AI in logistics is impacting various Integrated Product Support elements, including Training & Training Support, Technical Data, and Maintenance and how these advancements aim to improve the quality of data, enhance efficiency, reduce costs, improve overall service delivery, and enhance operational effectiveness.