Search for tag: "methodology"
VoC Lessons Learned - Outcome Based Need StatementsSkype meeting to provide training and discuss lessons learned with regard to capturing need statements from Voice of the Customer data collection events (interviews, focus groups, mining existing…
From Christopher Robinson
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Basic Costat Learning Curve Part 3 Learning Fixed ModelThis video is intended as a refresher/review for students using the Tecolote Research's Co$tat tool as part of the BCF204 and BCF302 curriculum. In Part 3, the emphasis is on using Co$tat to…
From Keith Bare
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