Is there empathy shown in your organization?  Do you show empathy at work?  Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference.  Key to being able to practice empathy in any situation is the ability to place oneself in another's emotional state and physical position.

This presentation will cover the concept of empathy and provide a common definition from the perspective of a professional environment. It will also provide an understanding of why a nexus exists between empathy and how a leader behaves.

During this webcast we will examine the difference between displaying sympathy and demonstrating empathy.  Attendees will be introduced to specific tips and best practices they can use to show empathy in the workplace.

Speaker: Dr. Guy Sands-Pingot, Professor of Program Management, CNE, DAU