Leading Acquisition: How to Disarm Difficult People

Have you been in explosive situations involving potentially destructive conversations with difficult people?  The stakes can be high with big ramifications. Either the situation is diffused… or people could leave very hurt, and things could get incredibly hostile. Have you ever known a disarmer — someone with the rare ability to walk into a potentially volatile situation and bring calm, coolness, rationality, and resolve? These people are a rarity and hard to find, but the good news is disarmers are made, not born!  You can learn to better manage conflict and become a disarmer? 

This webcast offers you tools and techniques that can be used to increase your ability to diffuse tension and conflict on work teams and in your personal life. You will develop a deeper understanding of conflict, how to deal with it, and its importance in working effectively through tension in various situations.